This is a remote position.

Rockstar
is hiring a full-time bilingual (Spanish/English) Medical Virtual Assistant on behalf of an OB-GYN specialty practice looking to fix a major gap in phone coverage and support a growing cash-pay patient program.

The most urgent need is simple: patients are calling and no one is picking up. This VA will be the practice's primary phone presence, answering as the practice's front line in both English and Spanish, scheduling and rescheduling appointments, and handling patient questions and concerns in real time. Beyond phones, the VA will support referral coordination, insurance verification, and billing follow-up, and will grow into a patient care coordinator role for the practice's expanding cash-pay package patients, checking in, answering questions, and helping patients stay on track with their plans.

Spanish fluency is a hard requirement, not a preference. The practice recently had a bad experience with an AI phone bot that patients found robotic and untrustworthy, so this role is intentionally about being a consistent, human,



reassuring voice patients get to know by name.

About the Client

This OB-GYN specialty practice is built around compassionate, evidence-based care that empowers women at every stage of life. Their culture centers on patient-centered care, integrity, excellence, respect, collaboration, and continuous growth, and they're looking for a team member who genuinely wants to help women receive outstanding care.

The practice is actively expanding its cash-pay service offerings and is looking for someone who can grow with that side of the business, supporting patients through it directly rather than just processing appointments.

Key Responsibilities

*Phone & Patient Communication (Primary Focus)*
- Answer inbound patient calls in both English and Spanish, representing the practice as its primary point of contact
- Manage inbound calls, voicemails, and patient portal messages
- Schedule, confirm, and reschedule

📌 Bilingual Medical Virtual Assistant (Colombia)
🏢 Rockstar Global Careers
📍 Colombia