Job Description:

We are seeking a motivated and enthusiastic individual to join our team as a Customer Care Specialist I in the healthcare industry. As a Customer Care Specialist, you will be the primary point of contact for the patients, scheduling appointments, providing assistance, resolving issues, and ensuring a positive experience. This role requires experience and knowledge with the Health Industry, strong communication skills, problem-solving abilities, and a dedication to delivering excellent service.

-Full On-Site in El poblado
-Monday to Friday - Weekends off
-8am to 5pm

Other benefits:
- Productivity and attendance bonuses
- Loyalty bonus (every 6 months)
- Discounts in selected stores
- Growing opportunities
- Smarfit Black free (Gym membership)
- Birthday off

Responsibilities:
- Handle incoming customer inquiries via phone.
- Help with schedule requests (schedule, reschedule, or cancel appointments)
- Assist customers with service information, order placement, and issue resolution.




- Identify and escalate complex issues to the appropriate departments for resolution.
- Maintain a high level of professionalism and patient satisfaction in all interactions.
- Follow up with patients to ensure inquiries are resolved satisfactorily.
- Document customer interactions and maintain accurate records in our CRM system.
- Collaborate with other team members to improve overall customer service and satisfaction.

Requirements:
- Proven experience in a customer service or customer care role is a plus.
- Excellent verbal and written English communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in CRM software and Microsoft Office Suite.
- High school diploma or equivalent; additional education in customer service or related field is a plus.

Job Type: Full-time

Application Question(s):
- Do you live in Medellín or its surroundings?

Language:
-

📌 Customer Care Specialist (Medellín)
🏢 HRMD Solutions
📍 Medellín