About the Role

We're looking for a Customer Account Specialist to be the go-to point of contact for an assigned book of customer accounts — owning their orders from the moment they're placed all the way through to invoice, and building the kind of relationships that keep customers coming back. If you're organized, a natural problem-solver, and you like being the person who makes things run smoothly behind the scenes, this role is for you.
You'll work at the intersection of sales, transportation, plants, and credit, keeping everyone aligned and every order on track. This is a hands-on, high-impact role where accuracy and proactive communication make all the difference.

What You'll Do
Order Management
Monitor SAP for incoming EDI orders and accurately enter non-EDI orders on time, with an eye for special customer requirements
Own each order end to end — from release to shipment to any follow-up — using the CSR Dashboard and reports to keep order flow moving
Review and edit orders for correct pricing, promotions, load accuracy, and proper sourcing
Process invoice corrections,



credit memos, and returns as needed
Customer Relationship & Account Support
Serve as the central liaison between customers and internal/external teams (sales, brokers, transportation, plants, credit)
Provide proactive communication on order status, logistics, and action plans — keeping customers and the sales team informed and aligned
Partner with Account Managers and Sales to support account needs, resolve pricing discrepancies, and generate customer reports
Research root causes on account-specific issues and coordinate solutions
Collaboration
Work closely with plants on production scheduling to meet customer demand
Coordinate with credit and master data teams on customer setup and maintenance
Cross-train and back up teammates to keep the department strong
What Success Looks Like
Your performance in this role centers on two areas:
Order Management — volume and accuracy of orders entered and man

📌 Customer Account Specialist — Order Management (Colombia)
🏢 Safeguard Global
📍 Colombia