*Only Resumes Submitted in English Will Be Considered*

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a general force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia.
Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.

Key Responsibilities
Diagnose and troubleshoot player problems efficiently, providing accurate information and ensuring proper follow-up.
Guide users through product features and functionality.
Ensure consistent support quality by adhering to established standards and policies.
Collaborate and coordinate with team members to deliver the best possible support outcomes.




Maintain an assigned schedule and be available to work night and weekend shifts including holidays, if required.
Attend daily huddles/meetings to stay aligned on policy or process updates.
Uphold our customer service standards in every interaction.
Document recurring technical issues and escalate to the appropriate teams.
Share insights with colleagues to continuously improve solutions.
Respond promptly to player inquiries via email, chat and callback, resolving issues with professionalism and clarity.
Technical Skills
Troubleshooting Ability: Ability to understand and logically resolve common technical issues faced by players.
Identify root causes
Recognize when to escalate
Multichannel Support: Adaptable in managing support via email, chat, and callbacks.
Handle multiple concurrent inquiries
Adjust tone and format to suit the support channel
Documentation Accuracy: Ability to properly log issues, resolutions, and internal notes.
Write detailed, structured notes
Re

📌 Player Support (Medellín)
🏢 Side
📍 Medellín