ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the general leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We have operations in over 70 countries, with over 52,000 colleagues around the world.
Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available for a Senior Collections Specialist within the Safemark Systems LP business unit.
Your Role in Keeping the Future in Safe Hands
Reporting to the Director of Revenue Management, the Senior Collections Specialist supports a portfolio of approximately 1,200 to 1,500 domestic and international AR accounts.
What you will do…
Communicate by phone, post or email with all accounts that are past due.
Daily review and action for all open A/R.
Review and recommend accounts for research and reconciliation.
Review and take action on credit hold orders.
Create, update, and maintain all customer credit statuses.
Working to resolve customer’s short payments.
Collaborate with the executive team, product managers, customer service and sales force to resolve customer disputes in a timely manner.
Contact for collection agencies and internal or external attorneys legal demand letters.
Negotiate payment plans as needed.
Process accounts to be sent to legal demand or collections.
Monitor and follow up with outside agencies and attorneys regarding collection accounts.
Review the follow-up request for accuracy, completeness, and justification – Credit memo, refunds, and payment adjustments.
Send account statements to customers and invoice copies as requested.
Work cross-functionally within the organization to resolve iss