Software Support Analyst | Help Desk Specialist – Full-Time
(Banking and/or Accounting Experience Preferred)
Location: Remote (Must Reside in Colombia)
About CINC Systems
CINC Systems is the largest provider of accounting and management software in the community association management industry and the innovator behind accounting and banking integration. Founded in 2005 by a banker as the industry’s first SaaS offering, CINC Systems now employs nearly 400 people and provides software and applications to more than 50,000 associations servicing over 5 million doors.
In January of 2024, Hg Capital made a significant investment in CINC to accelerate the company’s growth trajectory and institute rapid product development.
At CINC, innovation drives our growth, and our people sustain it. We are proud of our humble, accountable, and team-oriented culture, and we are committed to building products and a workplace that create long term value for our customers and our team.
While innovation continues to drive our growth, our people are who sustain our growth.
Does the idea of being part of a humble, accountable, and team-oriented work culture with great benefits in a hybrid work environment sound appealing? If so, please read about the Software Support Analyst role we are hiring for to see if you’d be interested in applying to be part of the CINC team
Who shouldn't apply?
You should not apply if you're seeking a dull cookie cutter call-center like role.
Who should apply?
This role is rewarding for customer-centric professionals who enjoy embracing challenges and believe in taking a consultative approach to solving clients' problems.
Individuals in this role report to the Software Support Supervisor and work with all other departments to ensure customer needs are met.
Key Responsibilities:
* Reproducing the customer issue to determine root cause and appropriate corrective action
* Resolving customer issues that do not require development team intervention
* Documenting
📌 Software Support Analyst (Bogotá)
🏢 CINC Systems
📍 Bogotá
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.