About Us
Visa is a world leader in payments technology, facilitating transactions between
consumers, merchants, financial institutions and government entities across more
than 200 countries and territories, dedicated to uplifting everyone, everywhere
by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling
meaningful challenges, growing your skills and seeing your contributions impact
lives around the world.
Join Visa and do work that matters – to you, to your community, and to the
world. Progress starts with you.
Job Description
Job Summary
The Manager; Client Care Operations is responsible for Client Care strategy and
operations (non-customer-facing). This role defines and manages strategic
priorities for Visa Client Care, including business planning, demand
forecasting, workforce planning, quality assurance, and metrics monitoring. The
manager establishes, implements, and continuously improves procedures or
workflow processes to increase operational effectiveness and coordinates
operational activities with other areas of the business.
All roles require digital fluency, including the ability to work with emerging
technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to
support everyday work.
Key Responsibilities
* Define and manage strategic priorities for Client Care operations, including
business planning, demand forecasting, workforce planning, quality assurance,
and metrics monitoring.
* Establish, implement, and continuously improve procedures or workflow
processes to increase operational effectiveness.
* Coordinate operational activities with other areas of the business.
* Lead and manage cross-functional teams to deliver complex projects and
initiatives.
* Monitor and analyze operational performance, providing insights and
recommendations for improvement.
* Support new starters by assigning appropriate cases in line with their
training stages, promoting confident develop
📌 Client Care Operations Manager (Bogotá)
🏢 Visa
📍 Bogotá