Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that
drive advantage for the world’s leading businesses. We are at the heart of
progress; with proven expertise and a continuous flow of AI-powered insight,
enabling smarter decisions, faster innovation, and a lasting competitive edge.
For our people—Kyndryls—that means doing purposeful work that powers human
progress. Join us and experience a versátil, supportive environment where your
well-being is prioritized and your potential can thrive.

The Role

Your role
As a Customer Experience Consultant, you will shape how customers experience
products, services, and digital interactions by translating human insights into
actionable experience strategies. You will lead experience driven problem
solving from discovery through execution, ensuring customer needs are clearly
understood, prioritized, and embedded into future state solutions. This role
balances research, strategy, and collaboration, with clear ownership of
experience outcomes across consulting engagements.

What you will do




● Lead experience strategy work across Insight, Idea, and Impact phases to
uncover customer needs and opportunities
● Plan and conduct ethnographic research, interviews, and qualitative studies to
generate customer insights
● Synthesize research findings into clear experience principles, opportunity
areas, and strategic recommendations
● Define future state customer journeys and experience roadmaps that guide
execution
● Facilitate design thinking workshops and experience mapping sessions with
customers and delivery teams
● Act as the subject matter expert for end user needs throughout consulting
engagements
● Partner with business strategy, digital strategy, analytics, design, and
technology teams to align experience outcomes with delivery plans
● Support the translation of experience strategy into measurable outcomes and
implementation guidance

Who You Are

Required skills and experience

● Experience le

📌 Customer Experience Consulting (Guaduas)
🏢 Kyndryl
📍 Guaduas