We are seeking a talented individual to join Marsh. This role will be based in
Bogotá, Colombia. This is a hybrid role that has a requirement of working at
least three days a week in the office.
The Surety Assistant Supervisor provides day to day coaching for managers and
non-managers to ensure a productive and engaged team including managing resource
planning and monitoring workflows. He or she builds relationships with internal
and external business partners, working alongside business leaders to provide
centralized servicing with transparency and accountability across the client
delivery lifecycle.
We are Marsh, an innovative company providing 150 years of knowledge and
experience in the areas of risk, people and strategy. We help our clients
navigate the complexity, unfolding new possibilities in the most pressing issues
of our time.
We will count on you to:
* Supervise a team of Surety Assistants to ensure expectations of role are met
* Effectively coach and develop team members to help achieve goals including
oversite of established process, accuracy and timely delivery of established
client support work to be completed
* Build effective relationships with external partners outside of the Bogota
site to provide service delivery excellence when supporting our clients. This
includes leading and/or participating in stakeholder engagement sessions and
work in partnership with client teams to improve the client experience
* Contribute and oversee process improvement with efforts to increase
efficiency
* Manage staffing capacity to maintain adequate staffing and build talent bench
strength
* Actively engage in the overall on-boarding process, including interviews of
new hires up through the time colleagues are fully integrated into production
* Ensure a high level of client satisfaction by leading team to deliver high
quality client service activities
* Remain current by understanding and following all Marsh compliance,
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