At JBT Marel, what we do matters, we know that the contribution of our employees
leads to the success of our business.

Our purpose is to transform the future of food; this guides our vision of being
the general leader in food and beverage technology, by harnessing the full power
of JBT Marel to partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best. As we Create with Collaboration, Serve
with Integrity, Grow with Excellence, and Advance with Innovation.

As the Field Service Engineer (FSE) you are the front-line field service
representative and are responsible for fulfilling the customer’s expectations
during field service activities.

On a given day, you may:

* Ensures excellent performance of troubleshooting, repair, installation,
maintenance, customer training and/or general support for Marel machinery at
customer facilities. This includes activities like preparation of
installation and maintenance activities, aftercare of new installations and
keeping in close contact with the customer and report the progress.




* Maintains own skills and is technically proficient in the skills necessary to
install, trouble-shoot, repair and train customers on Marel equipment /
solutions and carry out routine maintenance jobs
* Ensures quality and disciplined preparation and reporting of the visits to
update customer support coordinators and field service administrators to
ensure best possible customer outcome
* Sets priorities in accordance with the needs of the company and the customer
* Ensures the customer will experience a confident, emphatic and competent
service from the organization
* Ensures that in situations where the service delivery to the customer is
compromised the Field Service Engineer will escalate the matter according the
company’s processes to ensure the right support to the customer
* Follows company processes consistently:
* Secure a meeting with the customer upon arrival onsite and receive briefing
from the cu

📌 Field Service Engineer I (Bogotá)
🏢 JBT Marel
📍 Bogotá