Careers that change lives start here. Medtronic is a general leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the Life
The Senior Manager, Customer Experience & Operational Excellence – CELA is a newly created regional leadership role responsible for building and scaling a customer-facing operational model that strengthens service perception, improves NPS, enhances strategic account support, and connects customer needs with operational execution.

The role will lead the SEAL program (Service Excellence & Agile Logistics), a strategic account support model designed to place dedicated operational resources close to priority customers to identify service pain points, improve responsiveness, strengthen issue resolution,



support operational discipline, and create a stronger bridge between customers, Commercial teams, Customer Operations, Supply Chain, and external providers. The role will be a remote model.
Responsibilities may include the following and other duties may be assigned:

Lead and Scale the SEAL Strategic Account Support Program
- Lead the SEALs program, a customer-facing operational model that deploys dedicated resources to strategic accounts to improve service perception, issue resolution, responsiveness, and NPS. Provide governance to the current Colombia task force of 13 resources and build the roadmap to expand the model across CELA markets

Drive Customer Experience and Strategic Account Engagement
- Act as a senior operational point of contact for strategic customers, distributors, and Commercial teams. Capture customer feedback, identify service pain points, and translate them into action pla

📌 Customer Experience (Bogotá)
🏢 Medtronic
📍 Bogotá