Cloud Technical Support Specialist Messaging Bilingual B2 Barranquilla
Location Barranquilla
Work Modality Hybrid
Contract Type IndefiniteTerm Contract
Salary COP 3,300,000
Schedule 42 hours per week
Days Off 2 days off per week
Join Our Team
Are you passionate about technology and customer support Were looking for a Cloud Technical Support Specialist Messaging to deliver worldclass technical assistance for cloud communication solutions.
If you enjoy solving technical challenges, working with cloud technologies, and creating exceptional customer experiences, this opportunity is for you
Main Responsibilities
Provide technical support for cloudbased messaging services, including SMS, MMS, WhatsApp, and other communication channels.
Troubleshoot and resolve technical issues through phone, chat, and email.
Assist customers with the configuration of Long Codes, Short Codes, TollFree Numbers, and Alphanumeric Sender IDs.
Investigate messaging delivery issues by reviewing logs, error codes, and performance metrics.
Monitor messaging traffic to identify and resolve delivery or performance issues.
Collaborate with Engineering, Product, and Operations teams to resolve complex technical cases.
Document customer interactions while ensuring timely case resolution and compliance with quality standards and SLAs.
What Were Looking For




English Level B2 Required.
Experience in Technical Support, Cloud Support, SaaS, IT Help Desk, or similar roles.
Strong troubleshooting, analytical, and problemsolving skills.
Excellent communication and customer service skills.
Technical degree or professional studies in Systems Engineering, Telecommunications, Computer Science, Information Technology, or related fields desired.
What We Offer
Competitive salary COP 3,300,000.
Indefiniteterm contract.
Hybrid work model in Barranquilla.
42hour work week.
2 days off every week.
Career growth and development opportunities.
Collaborative and innovative work environment.
Handson experience with industryleading cloud communication technologies.
Ready for your next challenge
If youre passionate about technology, customer success, and cloud communications, wed love to hear from you Apply today and become part of our team.
Bolsa de trabajo Colombia ofrecemos puesto de Cloud Technical Support Specialist Barranquilla para el sector de CallCenter Telemercadeo en la empresa Foundever de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Cloud Technical Support Specialist Barranquilla (Bogotá)
🏢 Foundever
📍 Bogotá