Scorp Inc. is an innovative technology company with offices in Istanbul and San Francisco. Founded in 2014, we initially launched the Scorp app but have since shifted our focus to developing mobile applications centered around social media and live streaming. Our apps are active in 182 countries, reaching millions of users worldwide and supporting more than 25 languages.

As part of our continued growth in LATAM, we are expanding our presence in Colombia , and we are looking for a Customer Experience & Community Specialist to become one of the key faces of Scorp in the country.

This is a unique opportunity for a highly proactive, commercial, and people-oriented person, your mission will go beyond traditional customer support. You will be responsible for providing an exceptional experience to our users and agencies while also supporting local marketing, community building, social media initiatives and events.

As our first local team member in Colombia, you will have a high level of ownership and visibility, acting as a local ambassador for Scorp and a key connection between our global teams, users, agencies, creators, and local communities.

We are especially interested in candidates who understand the Colombian digital, social media, streaming, creator, and LGBTQ+ communities , and who are passionate about building inclusive and engaging digital experiences.

Qualifications:

- 2+ years of experience in Customer Support, Customer Experience, Community Management, Sales, Marketing, Account Management, or similar roles .
- Experience working with social media, digital platforms, live streaming, content creators, agencies, or online communities is highly desirable.
- Excellent communication, interpersonal, and relationship-building skills .




- Strong commercial mindset and ability to identify opportunities, persuade, negotiate, and build partnerships .
- Highly proactive, energetic, and comfortable taking initiative without constant supervision.
- Strong customer orientation and problem-solving skills.
- Ability to manage multiple priorities and work effectively in a fast-paced startup environment .
- Comfortable representing a company at events, agency meetings, community activities, and networking opportunities .
- Knowledge of the Colombian digital and entertainment ecosystem is a strong plus.
- Understanding and/or experience working with LGBTQ+ communities and inclusive initiatives is highly desirable.
- Advanced Spanish and intermediate–advanced English are preferred, as you will interact with international teams.
- Strong organizational skills and attention to detail.
- Entrepreneurial mindset : you see opportunities, take action, and make things happen.

Responsibilities:

- Provide timely and exceptional support to users, creators, and agencies through different communication channels.
- Build strong relationships with agencies and key partners, understanding their needs and identifying opportunities to improve their experience.
- Identify recurring issues, provide insights, and work with global teams to improve products and processes.




- Support the onboarding and activation of new agencies, creators, and users.
- Attend meetings, networking events, creator gatherings, and industry activities as a Scorp representative .
- Identify local market trends, opportunities, and potential partnerships.
- Support local marketing initiatives and campaigns.
- Collaborate with the general Marketing team to adapt campaigns and content to the Colombian market .
- Support the management of Scorp's local social media presence.
- Help coordinate local events, activations, and community initiatives.
- Provide regular feedback to global teams about the Colombian market.
- Help test new initiatives and develop strategies to increase user and agency engagement.

What We Offer?

- Freelance contract .
- The opportunity to be Scorp's first local team member in Colombia .
- High level of ownership and visibility in a growing international company.
- Opportunity to work closely with global teams across LATAM, Istanbul, and the US .
- Exposure to technology, social media, live streaming, creators, and digital communities .
- Opportunity to participate in events, activations, and community-building initiatives .
- Learning and professional growth opportunities as Scorp continues to expand in LATAM.
- An international, multicultural, and fast-paced work environment.

Who are we looking for? If you're commercial, social, curious, proactive, highly adaptable, and passionate about digital communities , this could be the perfect opportunity for you.

If you're excited about being part of Scorp's journey in Colombia and helping us build something from the ground up, we'd love to hear from you! ??

📌 Cx Support (Colombia)
🏢 Scorp
📍 Colombia