Position Customer Service Representative

Location ONSITE Barranquilla as main city, Cali as well.

Schedule
Days Monday Friday
Time Window 600 a.m. 700 p.m. It does not mean you will be working from 6 to 7, it means the schedule will be given in that time frame, we work the legal hours of Colombian Law

Position Overview

We pride ourselves on providing exceptional support to our members and providers. Our team enjoys a collaborative work environment that fosters growth and development. We are excited to continue to build out our Customer Service team, which will play a crucial role in enhancing our customer service experience.

The Customer Service Representative is the first point of contact for medical providers and members. Under the general direction of the Customer Service Lead, this role handles inbound and outbound communication via phone, email, web portal, and mail while working within a company building.

Key Responsibilities
Communication Management Handle highvolume inbound outbound call queues and manage customer service emails tickets sort, respond, follow up, and archive.
Issue Resolution Respond to and resolve access or submission issues.
Outreach Conduct provider and member outreach calls as assigned.
Inquiry Research Research and follow up on bills, balance billing issues, and claimrelated inquiries.




Documentation Maintain accurate documentation in all applicable systems.
Project Support Assist with project work for account management, provider relations, and miscellaneous operations.

Skills
Experience Previous experience 1 year and a half minum handling calls and email tickets at the same company.
C1 English level is Mandatory
Knowledge Basic knowledge of healthcare or insurance processes is a Plus but not mandatory
Technical Skills Proficiency with computer systems and standard office software platforms.
Soft Skills Strong communication, problemsolving, organization, and teamwork.
Work Style Ability to work independently in a site environment.
Important Notes
Nature of Role This position is strictly onsite.
This role will initially involve handling calls exclusively.
At the moment, we are not receiving students due to the availability the role requires.
Bolsa de trabajo Colombia ofrecemos puesto de Customer Service Representative CDM para el sector de CallCenter Telemercadeo en la empresa SOLVO S.A.S de Barranquilla. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Customer Service Representative CDM (Barranquilla)
🏢 Solvo
📍 Barranquilla