Who We AreAt our company, we strive to create a world where businesses can operate safely and in compliance with global regulations. Our commitment to excellence and innovation ensures that we provide the best solutions for our clients' needs, all from the comfort of remote environments.Our team values diversity and inclusion, believing that varied perspectives drive meaningful change and progress. Join us as we continue to shape the future of compliance and risk management on a global scale.See Yourself HereJoin the team as our next Compliance Operations Specialist 1.About the JobThis role is crucial to our Compliance Operations team, ensuring that our clients’ activities conform to industry standards and internal policies.

You will be tasked with reviewing alerts and account activity related to potential compliance breaches, ensuring adherence to our policies and regulatory requirements.Upon identifying non-compliant activities, you will collaborate with clients to address issues and guide them toward compliance. You may also need to take enforcement actions when necessary to halt non-compliant activities.This analytical role requires exceptional judgment, detail-orientation, and communication skills. You will make informed decisions and clearly communicate these to clients, navigating situations that may not always have a clear-cut solution.We’re looking for a candidate who enjoys solving complex issues, has a keen interest in global regulations, and can effectively communicate compliance requirements to our clients.

You should possess a natural curiosity and comfort with both independent research and client interaction.ResponsibilitiesIn this role, you’ll:

- Conduct Investigations: Review data and account activities to identify potential risks or misuse related to compliance.
- Mitigate Risks:



Use tools and data to identify and shut down non-compliant activities that may affect clients.
- Client Interaction: Communicate with clients via email, providing guidance on compliance issues and necessary corrective actions.
- Analyze and Prevent Issues: Identify patterns and develop strategies to prevent recurring compliance issues.
- Data Analysis: Examine records to track activities, recognize patterns, and support compliance decisions with evidence.
- Impact Analysis: Your work influences various stakeholders, ensuring compliance and protecting brand reputation.
- Effective Communication: Articulate compliance requirements and technical details clearly and concisely through written communication.

QualificationsWe value diverse experiences and encourage applicants from various backgrounds. If you meet the required qualifications, don't hesitate to apply.*Required:

- 1-3 years of experience in customer service, data analysis, or compliance-related roles.
- Strong analytical skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced environment and make informed decisions under pressure.
- Proficient in risk and compliance analysis.

LocationThis role will be based remotely in Colombia.TravelOccasional travel may be required for team meetings and training sessions.What We OfferWe offer competitive compensation, adaptable working conditions, and opportunities for career development. Join a team that values talent and promotes growth.We Welcome YouIf you are passionate about making a difference in compliance and risk management, we want you on our team. Apply now and help us drive innovation and compliance in the industry.We are proud to be an equal opportunity employer, embracing diversity and equal rights for all.

📌 Compliance Operations Specialist 1 (Colombia)
🏢 Twilio
📍 Colombia