Strong English and Chineese verbal and written communication skills is a MIUST.

Role Overview:

This role supports U.S.-based logistics environments and may be assigned to operational, administrative, or accounting-related functions such as dispatching, shipment tracking, documentation, billing support, accounts payable, accounts receivable, and cash application, depending on business and client needs.

Key Responsibilities:

- Support day-to-day logistics and transportation operations in alignment with client requirements, SLAs, and internal procedures.

- Coordinate with internal teams, carriers, drivers, vendors, and clients to ensure operational continuity and service quality.

- Monitor shipments, loads, and operational milestones, ensuring visibility and timely follow-up across the logistics lifecycle.

- Track and document shipment activity, operational updates, financial data, and resolutions in internal systems (TMS, ERP, CRM, or client platforms).

- Identify operational, documentation, or financial discrepancies and escalate issues according to established guidelines.

- Support customer-facing and carrier-facing communications related to operational status, billing,



or payment inquiries.

- Assist with documentation, reporting, and administrative tasks related to logistics and accounting support functions.

- Ensure compliance with operational procedures, documentation standards, confidentiality requirements, and client-specific guidelines.

- Contribute to process improvement, data accuracy, and operational efficiency initiatives.

- Perform other duties related to logistics and operational support as assigned, in accordance with business and client requirements.

Requirements: Experience, Education & Skills:

- Previous experience in Customer service, logistics, transportation, operations support, or customer support roles (minimum 2 years of experience).

- Strong organizational and multitasking skills.

- Ability to work in fast-paced, time-sensitive environments.

- Strong problem-solving skills and attention to detail.

- Basic computer proficiency and ability to work with operational systems.

- Availability to work assigned schedules based on operational needs.

📌 Bogota - Logistics Specialist (Bogotá)
🏢 MySavant.AI
📍 Bogotá