Position Title Bilingual Collections Agent Accounts Receivable Agent Remote ONLY in Colombia
Language s All applicants must speak fluent English. Any other language is a plus
Contract Type Labor Indefinite Terms
Equip. required Dual Core Intel i3 i5 i7 7 Gen, AMD Ryzen 3 1200 5 1400 6 1700 2.0 GHz, RAM 8 GB, Storage 256 GB HDD SSD, Syst ops Windows 11, macOS Sonoma o Linux Mint
Job Start Date Immediate
Location Remote
Country Colombia
Preferability People with a disability that has been verified and certified by the appropriate institution.
Hours 800 AM to 500 PM US CST Monday to Friday
Flexible schedule based on business needs
Reports to Collections Supervisor Manager

Company Overview

DS Global Solutions provides worldclass OrdertoCash solutions, leveraging proprietary technology and global delivery capabilities, to deliver frictionless customer experience and optimized client outcomes. DS Global Solutions was founded in 1997, headquarters Austin, TX. Current clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several Fortune 100 companies. DS teams are in North America, LATAM, EMEA and Asia providing services into over 190 countries for our clients.

Job Description

The collections accounts receivable agent position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer location techniques, collection methods, negotiation skill, dispute management, legal claims, and the selective use of outside collection services.

Essential Duties and Responsibilities include the following

Work in assigned queue or worklist with goal of meeting daily targets of outbound calls placed each day specific targets may change based on client assignment and or client expectations




Meet established internal quality objectives including Monthly Account Audits and Call Quality Reviews, including client specific metrics related to call or quality measures
Meet performance and maintain productivity requirements each day as based on time gap or other reporting
Uphold and utilize a professional and courteous tone and language at all times
Advise customers of open receivables to obtain payment status, timeline of payments, or address any issues preventing payment
Use clientspecific systems to review and research additional account details
Provide invoices or other related documentation to account holders
Continuously seek to improve business knowledge, quality assurance scores, and other metrics e.g. volume of calls, activities, accounts worked per day
Maintain organized electronic file storage of documents and emails, ensuring relevant forms are properly noted and saved in designated locations
Take ownership of any assigned accounts in queue and or work in group queue as needed
Work cohesively in a team to participate on special projects or initiatives as directed
Meet regularly with Supervisor for performance review and coaching sessions
Continuously seek opportunities for process improvement and propose ideas
Foster effective communication and collaboration between countries and cultures within all regions
Maintain a high level of professionalism and confidentiality with all information entrusted with

Our ideal candidate will possess the following

Ability to work a flexible schedule




Native or fluent speaker of other languages, apart from English, is a plus
Proficient basic intermediate level in Microsoft Excel sort, filtering, vlookup, pivot tables, etc
Knowledge of ERP SAP, Oracle
Ability to build rapport, ask questions, listen and redirect the conversations
Ability to overcome objections, analyze responses and negotiate resolutions
Work independently and as part of a team to achieve required metrics and standards
Solid time management skills
Knowledge in customer service, accounts receivable, invoicing, collections and or finance
Ability to adapt to new business opportunities, challenges and client demands
Excellent verbal and written communication skills
Ability to learn and grow with our organization
Great analytical, critical thinking and problemsolving abilities

Qualifications

Proficient English written and verbal communication skills
STRONG 2 years of collections experience
Handson experience with Salesforce and advanced Excel skills, including frequent use of VLOOKUPs and related functions for data analysis and reporting.
Preferred Order to Cash experience
Experience with an automated telephone dialing system and collections database
Associates degree in business preferred
Must be detail oriented, with the ability to work independently.
Proven experience working with invoice processing portals excluding onetime payment portals, including navigating, extracting, and managing invoice data within such systems.

Bolsa de trabajo Colombia ofrecemos puesto de 1st Party Collector Agent para el sector de CallCenter Telemercadeo en la empresa DIVINE AND SERVICE S.A.S. de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 1st Party Collector Agent Remote, Colombia (Bogotá)
🏢 Divine and Service
📍 Bogotá