Job description

Job Opportunity Bilingual Tech Support Smart Devices
Start Date Immediate
Salary 3,200,000 COP per month transportation allowance 249,095 COP per month
Location Medellín, office in Milla de Oro Poblado 100 onsite, no remote option
Schedule Monday to Friday, 1100 a.m. 700 p.m. Eastern Time, adjusts with daylight savings

About the Position

Do you want to grow professionally in the world of smart devices and work with a integral company headquartered in Canada

We are looking for a Technical Support Specialist to join our team and provide support to a wellknown ecommerce brand specializing in consumer electronics and IoT smart home devices.

Responsibilities
Resolve complex technical issues via email, tickets, or phone calls.
Gain indepth knowledge of the products and their common solutions.
Understand and diagnose customer problems quickly and accurately.
Escalate cases to Tier 3 IT when necessary.
Report incidents and customer feedback to improve the customer experience and products.

Requirements

English level B2 C1 fluent in writing and speaking.




Excellent writing skills in English, clear and concise.
Strong listening skills and attention to detail.
Previous experience in technical support or a technical background.
Mandatory experience with IoT and smart home devices.
Preferred Qualifications

Knowledge of Apple Home, Google Home, Alexa, Samsung Smart Home.
Experience using Zendesk is a plus.

Benefits

Social security, pension, insurance, etc.
Permanent contract.
Fulltime position.
Application

If you have your CV in English, please send it to Three Zero One Three Seven Six Eight Eight One three with the subject Bilingual Tech Support Smart Devices.
Bolsa de trabajo Colombia ofrecemos puesto de Bilingual Tech Support Smart Devices para el sector de CallCenter Telemercadeo en la empresa RPM NS S.A.S. de Medellín. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.

📌 Bilingual Tech Support Smart Devices (Medellín)
🏢 RPM NS
📍 Medellín