Were Hiring Implementation Consultant
OnSite Guatemala Preferred, Colombia Kenya
Schedule Monday Friday 800 AM 500 PM EST
Flexibility to start one hour earlier or later
English Level C1 Advanced Required
Spanish English Bilingual
FullTime
About the Role
Are you passionate about client onboarding, implementation projects, and delivering exceptional customer experiences
Were looking for an Implementation Consultant to lead the onboarding and implementation process for new clients, ensuring a smooth transition and longterm success.
In this role, youll become the trusted advisor and primary point of contact for clients during implementation, helping configure solutions, coordinate stakeholders, troubleshoot challenges, and drive successful adoption of services and systems.
This is an excellent opportunity for professionals who enjoy working directly with clients, managing projects, and balancing operational execution with relationshipbuilding.
What Youll Do
Client Implementations
Lead endtoend onboarding and implementation projects
Understand client requirements and configure solutions accordingly
Serve as the primary contact throughout the implementation journey
Guide clients through onboarding milestones and expectations
Ensure successful adoption and transition into ongoing operations
Client Training Support
Conduct welcome calls and implementation meetings
Train clients on system functionality and best practices
Address questions, concerns, and implementation challenges
Troubleshoot operational and technical issues
Operations System Setup
Review employee import files for accuracy
Configure PrismHR settings, including departments, worksites, and divisions
Update implementation tasks and case management tools
Generate reports and implementation documentation
Coordinate transition communications and project updates
CrossFunctional Collaboration
Partner with Payroll, Client Relations, Sales, and Operations teams
Ensure alignment across all implementation activities




Improve processes and identify onboarding efficiencies
Contribute ideas that enhance the client experience
What Were Looking For
Required Qualifications
2 years of experience in
Client Implementation
Client Onboarding
Customer Success
HR Services
Account Management
Related clientfacing roles
Strong clientfacing experience
Advanced English C1
Excellent communication and presentation skills
Strong analytical and problemsolving abilities
Exceptional attention to detail
Ability to manage multiple projects simultaneously
Strong organizational and timemanagement skills
Ability to build trust and maintain client relationships
Preferred Qualifications
Experience with PrismHR
Experience within PEO, HR, Payroll, or Benefits environments
Experience managing implementation or onboarding projects
Familiarity with reporting and case management systems
Ideal Candidate
Were looking for someone who
Loves working directly with clients
Can confidently lead meetings and implementation calls
Is organized, proactive, and accountable
Enjoys solving problems and finding solutions
Learns systems and processes quickly
Thrives in fastpaced environments
Balances technical accuracy with exceptional customer service
Why Join Us
Highimpact clientfacing role
Exposure to PEO, Payroll, HR, and Client Success operations
Collaborate with multiple departments and business leaders
Opportunity to grow into senior implementation or client success roles
Dynamic and professional environment
Ready to take the next step in your career Apply today
Hiring ImplementationConsultant ClientSuccess CustomerSuccess OnboardingSpecialist ProjectCoordinator AccountManagement PEO HRServices ClientRelations GuatemalaJobs ColombiaJobs KenyaJobs HiringNow
Bolsa de trabajo Colombia ofrecemos puesto de Implementation Consultant para el sector de Recursos Humanos en la empresa SOLVO S.A.S de Medellín. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Implementation Consultant (Medellín)
🏢 Solvo
📍 Medellín