We are seeking a

Customer Service Advisor I to join our team in a trilingual Customer experience role (English, Portuguese, and Spanish)

. The adecuado candidate will provide high-quality customer assistance, help identify customer needs, and guide them toward relevant certifications and solutions while delivering basic technical support.

Requirements

- English: B2 level (required)

- Portuguese: B1+ level (required)

- Spanish proficiency required for internal communication.

- Minimum 6 months of experience in customer service or customer support roles

.

- Strong verbal and written communication skills.

- Ability to work in a fast-paced and customer-focused environment.

- Customer Service and Communication Skills

- Strong People Skills

Key Responsibilities

- Support customers who contact the service center by identifying their needs and providing clear and helpful information.





- Guide customers by explaining available certifications and learning resources that align with their inquiries.

- Deliver basic technical support

, including assistance with email-related issues and general platform navigation.

- Communicate with customers using a professional, clear, and objective language style

.

- Maintain a positive customer experience through strong people skills and active listening

.

- Document customer interactions accurately in the internal systems.

- Follow company procedures and service standards to ensure high-quality support.

What We Offer

- Business hours schedule:

Monday to Friday,

7:00 AM – 4:00 PM

(adjusted due to Daylight Saving Time).

- Weekends off

.

- Work from home opportunity after completing 2 weeks of training

.

- Supportive and collaborative work environment.

📌 Advisor I – Customer Service (Trilingual: English/Portuguese) (Bogotá)
🏢 Concentrix
📍 Bogotá