We are looking for a detail-oriented, client-focused Account Manager to own the execution of our done-for-you (DFY) coaching experience for Better Work Executive, our premium tier for senior and executive job seekers. You will manage client relationships end-to-end, including leading client calls, producing high-quality deliverables (Targeting Reports, resumes, touchpoint communications, etc.), and coordinating closely with our coaching team to make sure every client feels supported and moves forward with confidence. This is not a generic support role; you'll be doing the vigente work behind our clients' career transitions and speaking with them directly, so precision, ownership, strong writing, and confident verbal communication all matter.

Your Key

Responsibilities

Build and refine Targeting Reports, translating each client's background into focused role personas and positioning strategy.

Tailor resumes with strict factual accuracy, no invented or inferred experience

Draft and send client touchpoint communications (kickoff messages, progress updates, recaps) in a direct, professional tone.

Own each client's Inbound Networking Strategy end-to-end: set up the LinkedIn Momentum Tool account and targeted comment lists, then personally engage and comment on behalf of the client to build visibility and connections.

Own each client's Outbound Networking Strategy end-to-end: set up the Dripify integration and outreach targets, then personally handle outreach messaging and follow-up. The tool automates sending, but you own the strategy, personalization, and conversations that follow.





Build the client's Prep Strategy and Research Package ahead of interviews.

Build the Research & Analysis Package for negotiation sessions.

Move clients into the Alumni Program after their exit interview.

Serve as the main point of contact for a portfolio of executive clients throughout their engagement.

Run kickoff calls and gather the context needed for accurate, personalized deliverables.

Track client progress and proactively flag risks, delays, or open items.

Confirm ambiguous or inconsistent details (titles, dates, achievements) directly with clients before finalizing deliverables.

Coordinate with the coaching team on client status, scheduling, and handoffs.

Route deliverables through the approval process before they reach the client.

Keep internal trackers and documentation current. Must-Have Qualifications:

Fluent in English (C1 or C2 level REQUIRED), both written and spoken.

Excellent written communicator, clear, professional copy with no hedging or filler.

Confident, professional communicator on client calls.

Sharp attention to detail; catches inconsistencies before they become problems

Comfortable managing multiple clients and deliverables at once.





Proactive and self-directed, comfortable owning outreach and follow-up daily without close supervision.

Strong organizational skills; can track and prioritize across many open items without dropping details.

Comfortable with outreach/networking-style work (commenting, messaging, following up with prospects or contacts on behalf of someone else).

Tech-comfortable, able to learn and work daily inside tools like LinkedIn, Dripify, Slack, Google Drive, etc.

Resilient and consistent, outreach work requires steady daily execution even when responses are slow

Discreet and trustworthy, you'll be representing clients' professional identity and communicating on their behalf.

Based in Medellin, Colombia.

Preferred

Qualifications

Experience with a CRM or client management platform (e.g., GoHighLevel, HubSpot, Salesforce, or similar).

Experience in a client success, account management, or customer-facing role.

Familiarity with Google Drive, Slack, Zoom, and community/LMS platforms (e.g., Skool).

Experience working remotely with international teams.

Compensation & Role Details:

Full-time role with Better Work (U.S.-based).

$1,575 USD/month base + commissions

Fully remote, but the candidate must be located in Medellin, Colombia.

10 paid days off per year, plus select company holidays. To apply:

Email your resume, LinkedIn profile, and a 1-2 min video in English introducing yourself and your interest in the role to [email protected]

Subject: Account Manager – [Your Name]

📌 Account Manager (Medellín)
🏢 Better Work Career Coaching
📍 Medellín