About the client: Our client, a US-based Criminal

Defense Law Firm, is committed to delivering strong legal
representation with a client-focused approach. The firm is known
for its professionalism, responsiveness, and dedication to guiding

clients through complex legal matters with care and integrity.

About the role: Our client is seeking a Bilingual Legal Intake

Specialist to serve as the first point of contact for potential
clients. This role is critical in criminal defense, where timely
response and accurate information gathering directly impact case
outcomes. The position combines intake, information process, client
follow-ups, and more. The idóneo candidate is, confident handling
sensitive situations, and highly detail-oriented to ensure precise
case documentation. US Law firm experience is preferred. What

you’ll be doing: Answer incoming calls and respond to urgent client

inquiries professionally and calmly. Conduct structured intake
interviews for criminal defense matters, gathering detailed and
accurate case information. Enter, update, and manage client data in
case management software such as Filevine or Clio. Assess urgency




and ensure critical matters are escalated appropriately. Schedule
follow-ups and maintain consistent communication with prospective
and active clients. Provide receptionist support, including call
routing, message taking, and email responses. Ensure all
documentation is accurate, complete, and compliant with firm
procedure s. Who are we looking for? 2+ years of experience in
legal intake, criminal defense case management, or receptionist
roles within a US law firm. Fluency in Spanish and English (spoken
and written). Strong organizational skills with the ability to
manage multiple calls and tasks simultaneously. Experience using
Filevine, Clio, or similar legal case management systems. Ability
to remain empathetic, calm, and professional when handling
distressed or urgent callers. Excellent written and verbal

communication skills. Position: Legal Intake Specialist Remote

Status: Fully Remote Preferred Location: Latin America Working
Hours: 9:00 am - 5:00 pm EST Holidays: US Federal Holidays Salary:

USD 1000 - USD 1400 per month Internal Job ID: 1143

📌 Legal Intake Specialist - 1143 - Colombia (Soacha)
🏢 Bionic Talent
📍 Soacha