At Cuseum, our mission is to help museums, attractions, and nonprofits better engage and delight their visitors, members, and patrons. We love our customers and are looking for someone to help support our customers on their technical and general support needs.

If this is you, we'd love to have you on our passionate team

The idóneo candidate is someone with a background in customer support. The candidate must be highly motivated, possess outstanding communication skills and be willing to work in a fast-paced, dynamic and growing environment.

Responsibilities:
Respond to customer inquiries and assist in troubleshooting and resolving challenges
Schedule and attend virtual meetings with clients to analyze, troubleshoot and diagnose problems
Maintain a working log detailed all technical support tickets
Support onboarding team with technical aspects of customer account set-up and configuration

Qualifications:




1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Comfortable working in and assisting others through company help desk software, such as Zendesk, and project management tools such as JIRA
Accept constructive criticism and customer feedback regarding their experience with software or IT services
Extensive experience working with different operating systems including Windows and Mac OS
Professional written and interpersonal skills are essential when communicating with customers and clients
Ability to prioritize and manage several milestones and projects efficiently
Industry-specific certification in relevant computer languages or software may be required

📌 Technical Support Specialist (Colombia)
🏢 Cuseum
📍 Colombia