Position : Salesforce Developer
Shift : 9:00 AM – 6:00 PM ET, Monday–Friday
Reports to : Chief Technology Officer
Location : Remote (Permanent Work from home)
About Client
Our client is a private mortgage lender specializing in bridge and DSCR loan products, with a wholesale broker division serving mortgage brokers nationwide. Our technology organization builds and operates the platforms that run the business end to end — a Salesforce-based loan origination and servicing platform, a broker-facing portal, a data and analytics environment, and a growing set of internal applications.
Role Summary
This is a dedicated application support role and the front door for every technology request that comes from the business. You will own our IT support inbox, resolve what you can directly, and drive everything else to resolution by working alongside our developers, analysts, and engineers. When a support issue turns out to be a request for new functionality,
you will partner with our Business Analyst to make sure it is documented properly and enters the delivery pipeline rather than getting lost in an email thread.
Support to client is not a ticket-closing job. Because you will see every issue the business reports, you will be one of the best-informed people in the company about where our systems create friction — and we expect you to use that.
What You'll Do
Own the support queue
- Serve as primary owner of the IT support inbox: monitor, acknowledge, triage, and prioritize incoming requests during business hours
- Categorize and route requests appropriately, escalating infrastructure, endpoint, and identity issues to our IT Manager and application issues into the development queue
- Resolve Tier 1 and Tier 2 application and Salesforce issues directly — data corrections, permission and access questions, report and dashboard requests, configuration adjustments, user error and training gaps
- Maintain clear communication with requesters on status, expected timing, and resolu