Upstay is looking for a Portfolio Manager - Support to join our team
Get Your Resume Ready
The Portfolio Manager - Support (PMS) plays a pivotal role in Upstay’s Owner Experience team by providing high-impact operational and strategic support to a team of Portfolio Managers (PMs).
While PMs own the full relationship and performance of their assigned owners, the PMS enables their success by proactively managing execution, preparing key deliverables, streamlining communications, and ensuring consistency across workflows.
The PMS will support the daily operations of 4 Portfolio Managers while also managing a small portfolio of 15–20 owners independently. This hybrid structure allows the PMS to build client-facing confidence while staying deeply involved in behind-the-scenes execution.
The PMS is not a task-taker—they are a strategic enabler who identifies inefficiencies, prevents owner escalations, and improves the overall delivery of Upstay’s service pillars.
This position requires bilingual proficiency in both English and Spanish.
What You Will Do
Owner Relationship Management & Strategy
Be an owner advocate – speak on their behalf internally while maintaining Upstay’s integrity.
Proactively reach out to owners to understand their goals and ensure Upstay meets them.
Build and maintain strong, trust-based relationships through regular updates and check-ins.
Cultivate personal connections to better anticipate needs and identify opportunities.
Respond professionally and empathetically to all owner communications, concerns, or complaints.
Maintain a strong understanding of regulatory, operational, and revenue-impacting updates.
Close feedback loops on tasks, escalations, or delays.
Support meeting preparations, minute taking, recap sendouts, and follow-up.
Full Portfolio Operations & Service Delivery
Manage, delegate, track & communicate progress of tasks & projects ensuring clarity and accountability.
Stay aware of company goals and strategies so your actions al