Intergo Telecom is a leading telecommunications provider specializing in innovative solutions to connect people and businesses. Our team is driven by cutting-edge technology, delivering seamless communication solutions to customers worldwide.Join us and be part of a dynamic team that thrives on excellence and innovation.We are seeking a Network Operations Center (NOC) Engineer to oversee the monitoring, maintenance, and optimization of our network infrastructure. The adecuado candidate will have hands‑on experience in SMS A2P, be proficient with the Alaris SMSC or similar and has at least two years of relevant experience.As a NOC Engineer, you will play a crucial role in ensuring the smooth operation of our network, proactively identifying issues, and resolving them efficiently.ResponsibilitiesContinuously monitor and improve the performance of SMS routes, proactively identifying and addressing potential delivery issues or inefficienciesMonitor real‑time traffic and route performance, responding swiftly to network alerts and delivery issuesInvestigate and diagnose technical issues related to SMS routing, including network configurations, logs, and routing failuresMonitor and maintain the Messaging routing scheme ensuring 24/7 availabilityPromptly respond and elevate TT's from Customers to SuppliersManage and troubleshoot alarms, alerts,
and incidents using Alaris monitoring systemsRespond to network issues promptly, escalating to senior teams when necessaryPerform root cause analysis to prevent future occurrences of network disruptionsCollaborate with cross‑functional teams to support system upgrades and configuration changesDocument and update operational processes, procedures, and incident reportsContinuously optimize system performance and implement best practices for network reliabilityRequirementsBachelor's degree in Telecommunications, Computer Science, or related field (or equivalent work experience)2+ years of experience in a NOC or telecom environmentProficiency with Alaris systems is a mustStrong understanding of networking protocols, technologies, and troubleshooting techniquesExcellent problem‑solving skills with the ability to work under pressureStrong communication skills to collaborate with internal teams and external stakeholdersHaving experience in the voice field would be a plusBenefitsCompetitive salary and performance‑based bonusesPaid annual leave days & paid sick leave daysFlexible working hours and a supportive work‑life balance culturePaid access to premium AI toolsTeam events and company outingsAccess to professional development programs and continuous trainingGrowing company with the potential to take over responsibility and grow personally#J-18808-Ljbffr