Company OverviewGlobal Technology Services (GTS) is a growing IT services and software development firm based in Medellín, Colombia, operating across LATAM, the Philippines, and the US. We are hiring a remote Customer Service Supervisor (LATAM) to support client success, team operations, and account management.Key ResponsibilitiesCustomer Support & Outreach: Respond to customer queries promptly, perform outreach, build strong relationships, and complete at least 10 weekly pulse updates.Account & Data Management: Identify new customers, update Salesforce data, monitor system usage, track ticket statuses, and protect confidential information.Operations & Reporting: Pull reports, schedule Zoom meetings, manage administrative tasks,



and support the manager to maintain a healthy customer base.RequirementsTechnical & System Proficiency: Microsoft 365, Salesforce, Salesloft, ClientSuccess, Tableau Reader, Zoom, Gong, Slack, Calendly, and internal tools.Core Skills: Advanced/fluent English, high attention to detail, strong time management, and ability to multitask in a fast-paced environment.Soft Skills: Proactive, organized, collaborative, dependable, customer-focused, and capable of working independently or in teams.Perks & BenefitsInternational project exposure and career development paths.Collaborative culture, mentorship, and inclusive work environment (Equal Opportunity Employer).#J-18808-Ljbffr

📌 Junior Costumer Support Specialist (Colombia)
🏢 Lean Tech, a Lean Solutions Group Division
📍 Colombia