Location: Medellin (Hybrid)About the roleWe're hiring a Customer Success Manager based in Medell edn to support our North America customers. You will be the primary post-sale contact for a portfolio of clients, working closely with Sales and Campaign Delivery teams to ensure smooth campaign onboarding, execution, and a strong customer experience. Your focus will be proactive account management, driving adoption of our services, resolving delivery issues, and ensuring timely renewals. This is a high-impact role in an international, fast-growing team where you will influence product and process improvements while owning customer outcomes.What you'll doServe as primary customer contact for a portfolio of North America clients, building trusted relationships across stakeholder groupsCoordinate closely with Sales during handover to ensure accurate expectations and smooth onboardingPartner with Campaign Delivery teams to plan, schedule, and execute campaigns, monitoring milestones and removing blockersManage campaign lifecycle activities including kickoff, QA, performance tracking, and post-campaign reviewsProactively identify risks to delivery or adoption and lead cross-functional remediation to protect customer outcomesDrive product and process feedback from customers to internal teams to improve service quality and scalabilityOwn renewal conversations and activities, build renewal plans, demonstrate value, and work with Sales on contract discussions when neededMeasure and report on account health, campaign performance, and churn risk; use data to prioritise actions and communicate status to stakeholdersWhat we're looking forExperience in customer success, account management,



or client services (B2B SaaS experience is a plus)Proven ability to manage cross-functional delivery and collaborate with Sales and operations teamsStrong customer-facing communication skills and ability to engage senior stakeholdersComfort with campaign operations, basic performance analytics, and interpreting campaign metricsResults-driven mindset with experience owning renewal outcomes or retention targetsFluent in English (required) and Spanish (advantageous); located in Medell ednNice to haveExperience with CRM or customer success platforms (e.G., HubSpot)Familiarity with adtech, demand generation campaigns, or email outreach platformsAnalytical skills and comfort working with spreadsheetsExperience working with remote and international teamsWho you'll work withYou'll partner day-to-day with Sales, Campaign Delivery, and Product teams. You will report to the Head of Customer Success and play a key role in shaping customer processes and retention strategy across our North America accounts.Why join usWe're a fast-growing company serving B2B clients across North America. You'll be joining a collaborative, remote-friendly team that values ownership, clear communication, and measurable impact. This role offers scope to grow into senior customer success or account leadership as we scale.What you'll getBase salary competitive for Medell edn market plus performance-based incentives tied to renewals and retentionFlexible working hours and remote-first culture with a Medell edn-based preferenceAnnual team events and regular cross-functional collaboration opportunitiesLearning and development budget and clear career progressionCompany equipment and benefits aligned with local regulationsPaid time off and a supportive work-life balance#J-18808-Ljbffr

📌 Customer Success Manager (Medellín)
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📍 Medellín