Join Citi's global customer service team and play a key role in delivering high-quality support for payment platforms and electronic banking services to clients around the world. As a Customer Service Analyst, you will act as the primary point of contact for clients and internal teams, resolving issues efficiently while maintaining a clear focus on client outcomes and service quality. This is a client-facing role that combines analytical thinking with relationship management in a fast-paced, globally connected environment.
Responsibilities
- Serve as the primary contact for clients and internal partners, coordinating with cross-functional teams to identify and resolve service issues in a timely manner.
- Manage and respond to incoming client tickets related to payment platform support and electronic banking applications, ensuring every inquiry is handled to a high standard.
- Analyze client needs and service disruptions — including system failures and market-related issues — and communicate clear, accurate resolutions directly to clients.




- Maintain and develop a client portfolio through regular calls and direct interactions, building reliable relationships that support long-term service quality.
- Keep clients informed of ongoing issues and provide consistent progress updates until full resolution is achieved.
- Assess the risk implications of service decisions, ensuring actions align with regulatory requirements and Citi's compliance standards.
- Escalate control issues transparently and contribute to a service environment where compliance and ethical conduct are maintained at all times.

Required Qualifications & Skills
- Bachelor's degree or university degree in Administration, Finance, Engineering, or a related field, or equivalent practical experience.
- English proficiency at B2 level or above, with the ability to communicate clearly in both written and verbal formats, including handling client calls in a general team context.
- Analytical and investigative sk

📌 Customer Service Analyst (Bogotá)
🏢 Citigroup
📍 Bogotá