Responsibilities
- Providing technical support and troubleshooting (remote and on-site) for Aratek hardware and software.
- Assisting customers and partners with SDK/API integration on Windows, Android, and Linux platforms.
- Collaborating with Sales and Product teams to deliver pre-sales technical consultations.
- Conducting technical training and onboarding for partners, integrators, and end-users.
- Supplying R&D;/product teams with field feedback and customer insights.
- Supporting deployments, POCs (Proof of Concept), and field testing in the region.
- Preparing technical documentation, FAQs, and knowledge base content in English and Spanish/Portuguese.
- Traveling across LATAM (20–30%) to support projects and customers.
Responsibilities
- Providing technical support and troubleshooting (remote and on-site) for Aratek hardware and software.
- Assisting customers and partners with SDK/API integration on Windows, Android, and Linux platforms.
- Collaborating with Sales and Product teams to deliver pre-sales technical consultations.
- Conducting technical training and onboarding for partners, integrators, and end-users.
- Supplying R&D;/product teams with field feedback and customer insights.
- Supporting deployments, POCs (Proof of Concept), and field testing in the region.
- Preparing technical documentation, FAQs, and knowledge base content in English and Spanish/Portuguese.
- Traveling across LATAM (20–30%) to support projects and customers.
As our LATAM Support Engineer, you’ll play a key role in ensuring successful deployment and adoption of Aratek solutions. Your responsibilities include:
- Providing technical support and troubleshooting (remote and on-site) for Aratek hardware and software.
- Assisting customers and partners with SDK/API integration on Windows, Android, and Linux platforms.
- Collaborating with Sales and Product teams to deliver pre-sales technical consultations.
- Conducting technical training and onboarding for partners, integrators, and