Our Purpose
*Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.*
Title And Summary
Senior Specialist, Product Operations, Customer Experience
Overview
The Senior Specialist, Network Products, will join a team driving product strategy, roadmap, and execution of the future of Mastercard’s global core payments network. The payments network is Mastercard’s core strategic asset, directly driving over $8 billion in revenue and providing the platform for other key products and services.
The adecuado candidate is a proven,
forward thinking leader with the ability to collaborate across disciplines and communicate effectively with both business and technology stakeholders. This role will work hand in hand with Product Managers and Engineering teams to deliver operationally ready, market leading solutions. Responsibilities span customer enablement during pilot and prototype phases; articulation of value propositions and requirements; partnership with internal and external development teams; commercialization and go to market planning; customer engagement and feedback loops; implementation and integration oversight; and oversight into product documentation and operational guidelines.
The Role
The Sr Specialist, Product Operation, role is responsible for managing customer experience during onboarding. Partnering closely with product, customer implementation, and regional teams, the role supports the delivery of new and enhanced Network Product solutions through testing, customer communications, and operational readiness. Success requires stro