Introduction
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
Your Role And Responsibilities
As an Account Technical Representative in Finance, you will manage and support the technical aspects of accounts, acting as the primary technical contact for hardware and software issues. You will lead teams of Technical Availability Representatives and provide technical guidance to less experienced personnel.
Your Primary Responsibilities Will Include
- Manage Technical Aspects:
Manage and support the technical aspects of accounts, acting as the primary technical contact for hardware and software issues, ensuring customer satisfaction with service delivery, technical support, and operational services.
- Lead Teams: Lead teams of Technical Availability Representatives, providing technical guidance to less experienced personnel, and planning and executing hardware and software services activities.
- Execute Hardware and Software Services: Plan and execute hardware and software services activities, including installation, problem determination, and diagnosis, utilizing knowledge of VMware, SAN software, data storage, NAS/SAN, OpenMediaVault, Hadoop, and similar source storage applications.
- Protect Revenue Base: Protect the revenue base and identify new services opportunities, serving as the IBM technical interface to customers in critical situations, managing the situ
📌 IT Desksite Support (Bogotá)
🏢 IBM
📍 Bogotá