Responsibilities

- Drives technology design, implementation, execution and/or optimization for customer projects/accounts.
- Works with customers to plan, design, configure and/or diagnose Cisco’s suite of products, services and solutions to accelerate customer outcomes
- Assists customers with integration and implementation of tools, systems and service assurance
- Supports presale activities and translate business requirements into solution design
- Builds customer simulations in test labs to resolve/validate complex problems and compatibility issues
- Creates and delivers customer collateral, portals, documentation and knowledge transfer
- Aligns technical deliverables to customer business outcomes
- Drives customer technology transitions, influencing solution architectures and services
- Complies with and supports company policies and processes and utilizes relevant tools to effectively execute the role and support Professional Services’ strategies and goals

Role Specific Responsibilities

- Works extensively with customers along with appropriate internal and external resources (e.g. Client’s account teams, partners) on the strategy/deployment/optimization of Client’s services and solutions
- Takes leadership role in execution of delivery projects
- Improves solutions and methods developed in the field for use to the wider practice (knowledge sharing)
- Creates, reviews and approves project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans
- Builds and/or leverages test environments as required to resolve highly complex problems and compatibility issues
- Leverages software skills and tools to configure, deploy and/or troubleshoot Client’s products and solutions. Contributes in the development of digital intellectual capital (e.g. scripts,



digital signatures).
- Acts as a focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of complex customer problems across an appropriate range of technologies

Scope

- Collaborates with other Consulting Engineers in appropriate technology domains to ensure optimal use of resources to meet customer needs
- Typically interacts with individual contributors, managers, and customers regularly
- Provides input to Sales team in creating and demonstrating technology solutions to customers
- Engages with sales teams on pre-sales activities

Complexity

- Solves highly complex problems and is able to identify viable and often innovative options, and uses analytical skills and judgement to recommend an appropriate solution

Expertise

- Typically requires BSc Computer Science or equivalent plus 5-8 years of relevant work experience. Advanced degree strongly preferred.

Project Specific

- Skills: Proven experience in implementing troubleshooting and/or Security solutions across Enterprise and Service provider environments.
- Ability to troubleshoot, own and resolve implementation problems during migrations
- Competencies: Technical expertise in Security technology domain with demonstrated expertise in one or more of the following areas – Network Access Control (Identity Services Engine), VPN, Network segmentation (Firewalls, Next Gen FW), Advanced Threat Response, Content Security (WSA, ESA), Cloud Security (Umbrella, Cloudlock), Secure Workload, Secure Network Analytics (SNA)
- Language Requirements: Fluency in English, language skills like French, German, Italian, Spanish are added advantage
- Certifications: CCIE/CCNP Security (or equivalent), is a plus as well as any programming languages. Programming skills (Python) is a plus.

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📌 Security Consulting Engineer (Bogotá)
🏢 HCLTech
📍 Bogotá