Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead, we’ll provide you with expert training to problem solvers for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
What will you do as a Customer Service Associate?
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for U.S. based Bilingual (English/Spanish) customers by answering their requests through phone,
chat and/or email – this includes everything from order, delivery, and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with internal and external customers and Amazon business partners. You will also be responsible for gathering intelligence to prevent any potential issues that may impact customer experience and delivery performance.
What are your hours?
This role requires working variable hours to match when customers need us most. You will workday/late shifts and your work week is minimum 40 hours, for example: 5x8hrs to match our customer demand. We schedule based on a variety of different shift patterns operating within 24 hours Monday to Sunday. You may be required to work national holidays and will be compensated accordingly. You will learn more about your exact sch
📌 Virtual Customer Care Agent (Bogotá)
🏢 Amazon
📍 Bogotá
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