It's a new day with a new opportunity at 8am

About The Role

The Senior Customer Success Specialist plays a key role in managing retention, adoption, and growth across our digital and hybrid customer segments. The Senior Specialist is assigned to a dedicated portfolio of accounts and programs to ensure customers successfully progress through all stages of the lifecycle.

This role partners closely with Customer Support, Customer Education, Product, and Marketing teams to execute success plans, guide customers through onboarding, adoption, expansion, and renewal readiness, and deliver consistent, high-impact customer outcomes.

About Us

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth,



so they can focus on their clients and do more of the work that matters.

Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well

What You'll Do

Guide customers through key stages of the customer lifecycle, including onboarding, adoption, value realization, expansion, and retention.
Execute and monitor customer success plans across digital and hybrid engagement models.
Proactively identify risks and opportunities through customer data, usage trends, and engagement signals.
Drive customer engagement and adoption of co

📌 Senior Customer Success Specialist (Colombia)
🏢 8am
📍 Colombia