Twilio, a remote‑first company, is seeking a Manager, Technical Support to lead one of its LATAM Customer Support teams. You will mentor staff, manage escalations, and drive processes to deliver an extraordinary customer experience across the region.You will partner with internal stakeholders, utilize Tableau, Looker and Zendesk for insights, and help scale operations while reporting to the VSPA Senior Manager. This role is remote and based in LATAM, with occasional travel as needed.#J-18808-Ljbffr