Do you enjoy solving technical problems and helping customers? Atlantic Quantum Innovations is looking for a Technical Support Representative to provide technical assistance and outstanding customer support in English.If you're passionate about technology, troubleshooting, and delivering excellent service, we'd love to meet you.Role PurposeProvide technical support to customers through phone, chat, and email channels while ensuring issue resolution, customer satisfaction,
and compliance with operational standards.Job ResponsibilitiesTroubleshoot technical issues.Guide customers through step-by-step solutions.Escalate advanced technical cases.Document customer interactions.Maintain quality and productivity standards.Deliver a positive support experience.RequirementsEnglish proficiency B2 or higher.High School Diploma.Strong troubleshooting skills.Excellent communication abilities.Customer-focused mindset.Full-time availability.Previous technical support experience is a plus.Preferred SkillsBasic IT knowledge.Windows and Microsoft Office familiarity.Internet and network troubleshooting.Time management.Analytical thinking.What We OfferDirect contract with the companyPaid trainingCareer growth opportunitiesProfessional development programsDynamic and multicultural environmentCompetitive compensationExcellent workplace cultureStability and development opportunities#J-18808-Ljbffr