Customer Service & Dispatch Coordinator – HVAC & Home Services
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours – EST
Industry: HVAC, Plumbing, Electrical & Home Services
About the Role
At Pavago, one of our clients is hiring a highly organized and customer-focused Customer Service & Dispatch Coordinator to support a fast-moving U.S.-based home services operation.
This is a hands-on customer service and dispatch role responsible for managing high-volume inbound communication while coordinating HVAC, plumbing, and electrical service appointments.
You’ll serve as the connection between customers and field technicians, ensuring calls are handled professionally, jobs are booked accurately, technicians are dispatched efficiently, and customers stay informed from initial inquiry through job completion.
This role is adecuado for someone with direct home services dispatch experience who is comfortable managing busy phones, changing schedules, technician availability, and customer expectations simultaneously.
What You’ll OwnCustomer Service & Inbound Call Management




Handle high-volume inbound customer interactions via phone, email, and chat.
Respond professionally and empathetically to service inquiries.
Understand customer needs and accurately capture service details.
Serve as a primary point of contact throughout the service process.
Communicate appointment confirmations, technician updates, delays, and schedule changes.
Handle stressed or frustrated customers calmly and professionally.
Follow up when necessary to ensure issues are fully resolved.
HVAC & Trades Dispatching
Schedule and dispatch service calls across:
HVAC
Plumbing
Electrical
Other home service or skilled trades
You will:
Assign jobs based on technician availability, skills, location, and service requirements.
Maintain accurate daily and weekly dispatch calendars.
Monitor technician schedules and active jobs throughout the day.
Adjust routes and appointments in real time when emergencies, can

📌 Customer Service (Colombia)
🏢 Pavago
📍 Colombia