Casual Fridays is a creative agency helping hotels and resorts show up smarter and stronger online. We’re hiring two Community Managers to own the day-to-day conversation happening on our clients’ social channels — and to help us rebuild how that work gets done.
This is a hybrid of two things. The first is classic community management: monitoring comments, DMs, and reviews across hotel and resort brand accounts, replying in-brand, and knowing when something needs to go up the chain. The second is the part we’re genuinely excited about — we want someone who, once they know the work, starts asking how to make it faster. Feeding FAQ documents into an AI assistant so responses draft themselves. Turning a messy spreadsheet of platform data into a real monthly report. Testing a tool and telling us whether it’s worth keeping.
We are being upfront: nobody has this fully figured out, including us. If you like the idea of being early to something and building the system rather than inheriting it, this role has a lot of room in it.
Who We’re Looking For
This is an entry-level role. What matters more than years of experience is that you’re current on what AI tools can actually do and you’re not intimidated by figuring out a new one. You’ll do well here if you:
Write clearly and naturally in English — this is a public-facing writing role
Have good instincts about tone, and about what a real person on the other end of a message needs
Enjoy finding the inefficiency in a process and proposing a better version
Are comfortable with data — spreadsheets, structuring information, spotting when a number looks wrong
Have judgment: you can tell the difference between a routine question and something the client needs to see today
Key Responsibilities
Community Management (Core)
Monitor and respond to comments, DMs, and reviews across assigned hotel and resort brand channels
Engage positively with brand communities following pre-set guidelines — likes, replies, thank-yous
📌 Community Manager – AI (Colombia)
🏢 Allsikes
📍 Colombia
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