Spanish-Speaking Medical Virtual Assistant – Insurance & Claims
Position: Part-Time
Schedule: Monday–Friday | 8:00 AM–12:00 PM Mountain Time (MT)
Rate: $6–$7 USD/hour, depending on experience
EHR: Healthie
Our client is looking for an experienced, proactive, and highly personable Medical Virtual Assistant to support insurance and claims management, patient communication, referrals, documentation, and day-to-day administrative operations.
Spanish fluency is highly preferred but not required. We are especially interested in candidates who are comfortable communicating with Spanish-speaking patients and reviewing bilingual materials.
The adecuado candidate is more than a task-taker. We are looking for a dependable growth partner who takes initiative, follows through consistently, and is comfortable providing respectful accountability and reminders when important tasks remain incomplete.
Key Responsibilities
Insurance & Claims Management
Conduct insurance eligibility verification and pre-checking before patient services.
Follow up consistently on outstanding, unpaid, rejected,
or denied insurance claims.
Monitor claims status and ensure timely follow-up until issues are resolved.
Identify and help resolve insurance issues before patients are billed.
Maintain accurate records of insurance and claims-related activities.
Patient Communication & Follow-Up
Handle inbound and outbound patient phone calls with warmth, professionalism, and empathy.
Assist with patient scheduling and appointment coordination.
Conduct proactive patient follow-ups and provide additional support when patients are confused or frustrated.
Communicate with Spanish-speaking patients when needed.
Proofread Spanish translations and review bilingual patient documents.
Maintain a friendly, patient-focused communication style that feels like a “friend helping a friend.”
Referrals & Documentation
Coordinate referrals and communicate with referring providers.
Track incomplete notes and documentation.
Proactively