We are looking for experienced Bilingual Customer Service Representatives to provide high-quality customer support in English and Spanish. This role involves handling both inbound and outbound calls while delivering accurate information about products and services.

Key Responsibilities

Communicate clearly and professionally with customers in English and Spanish
Provide information and support related to various products and services
Handle inbound and outbound call programs
Respond to customer inquiries via inbound and outbound calls
Gather and capture relevant customer information, assess interest in the client’s products or services, and perform warm transfers when required
Work on a single program or manage multiple programs during a typical workday
Perform other duties as assigned

Qualifications

English level C1 (advanced) – required
Fluent Spanish communication skills




Banking and financial experience (Preferred).
Exceptional verbal communication skills in both languages
Strong active listening skills and attention to detail
Good computer and multitasking skills
Minimum of 2 years of experience in a similar customer service role
Work-from-home ready: own equipment and a stable internet connection of at least 50 Mbps

Work Schedule & Compensation

Time zone: EST
Schedule: Mondaty to Friday but we ask for availability on Weekends.
Working hours: 11:00 AM – 8:00 PM EST
Workload: 40 hours per week
Contract type: Independent Contractor
Compensation: USD $7 per hour — Increases to $7,50 after 3-Month

This is a fully remote position based in Colombia. (No on-site requirement)

📌 Customer Service Representative (Bogotá)
🏢 OttoMate
📍 Bogotá