ServiceNow Technical Consultant (Level I/II)

About The Role

As a ServiceNow Technical Consultant (Level I/II), you will make an impact by designing, configuring, developing, and supporting ServiceNow solutions that help clients improve their business processes and technology operations. You will be a valued member of the Delivery Services team and work collaboratively with project managers, senior consultants, developers, architects, and client stakeholders to deliver high-quality ServiceNow implementations and integrations.

In This Role, You Will

Design, develop, and implement ServiceNow solutions, including Service Catalog workflows, ITIL processes, CMDB, ITAM, and other platform capabilities.
Build and maintain integrations between ServiceNow and third-party systems using REST APIs, web services, and development best practices.
Configure and extend the ServiceNow platform to meet technical and business requirements throughout the project lifecycle.
Troubleshoot, test, and resolve incidents, defects,



and enhancement requests while ensuring delivery quality and platform stability.
Collaborate with clients and project teams to gather requirements, communicate technical solutions, manage risks, and achieve successful project outcomes.
Create and maintain technical documentation, including solution designs, testing results, and implementation artifacts.
Mentor junior consultants, review technical deliverables, and promote development standards and quality across the team (Level II).

Work model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this position may operate in a remote, hybrid, or onsite model depending on client and project needs. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What you need to have to be considered

Bachelor’s degree in Software Engineering, Computer Science, Electronic Engineering, or a related technical

📌 ServiceNow Technical Consultant (Barranquilla)
🏢 Cognizant
📍 Barranquilla