About The Role

As a Sr ServiceNow Delivery Manager, you will make an impact by leading large-scale ServiceNow transformation programs and helping clients achieve strategic business outcomes through technology modernization and operational excellence. You will be a valued member of the consulting and delivery leadership team, working collaboratively with clients, solution architects, delivery teams, and account leaders to ensure successful program execution and long-term client success.

This role requires advanced intermediate English proficiency, with the ability to effectively communicate with general stakeholders, facilitate client discussions, lead meetings, and manage written and verbal communications in an international business environment.

In This Role, You Will

Lead complex ServiceNow programs and transformation initiatives, ensuring delivery excellence across scope, schedule, budget, quality, and business outcomes.
Build trusted relationships with executive stakeholders and serve as the primary escalation point for client engagements.
Define transformation roadmaps,



business outcomes, governance structures, and delivery strategies that align with client objectives.
Partner with sales, pre-sales, and account teams to identify growth opportunities, support business development efforts, and expand strategic client relationships.
Mentor consultants and delivery teams while driving continuous improvement in ServiceNow implementation methodologies, governance practices, and delivery excellence.

Work model

We strive to provide flexibility wherever possible. Based on this role's business requirements, this position may be remote, hybrid, or onsite depending on client and project needs. In Bogota, Colombia.

What you need to have to be considered

8+ years of experience in consulting, technology services, program management, delivery management, or enterprise transformation leadership roles.
Proven experience leading large-scale ServiceNow implementations, digi

📌 Sr ServiceNow Delivery Manager (Barranquilla)
🏢 Cognizant
📍 Barranquilla