NeoWork is hiring for a Systems Administrator & IT Support Engineer to join our client's growing IT team. This role bridges the gap between traditional Tier 2 support and Systems Administration, providing a unique opportunity for an ambitious IT professional to expand their infrastructure knowledge while maintaining strong customer engagement. The successful candidate will support a 500-user, multi-state organization operating across 10 locations with a hybrid workforce. This individual will provide advanced technical support, administer core Microsoft technologies, support modern endpoint management, participate in infrastructure projects, and assist with maintaining a secure, reliable, and highly available IT environment.

What Success Looks Like:
Consistently resolve Tier 2 support issues with minimal supervision.
Become a trusted escalation resource for IT Support Technicians.
Independently administer Microsoft 365 and Intune environments.
Participate in server, networking, and cybersecurity initiatives.
Contribute to automation and process improvement efforts.




Demonstrate ownership of IT systems, support outcomes, and assigned projects.
Improve documentation and operational maturity of the IT department.

Essential Duties and Responsibilities:

Advanced Technical Support (Approx. 40%):
Serve as the primary escalation point for complex Help Desk issues.
Troubleshoot and resolve hardware, software, operating system, mobile device, and network connectivity issues.
Support highly technical engineering users and business professionals.
Manage incidents through resolution while maintaining excellent customer communication.
Support conference room technologies, printers, mobile devices, VPN connectivity, and remote workforce technologies.
Participate in after-hours support rotation as required.
Mentor Tier 1 technicians and provide technical guidance.

Microsoft 365 & Identity Administration:
Administer Microsoft 365 E5 services including Exchange Online, Teams, Share

📌 Systems Administrator/ IT Support Engineer (Colombia)
🏢 NeoWork
📍 Colombia