Company Description:
- We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win._
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- Sutherland was founded 39 years ago (1986). Since then, we have become a leading integral provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle._

The Cloud Support Engineer performs a wide range of duties including some or all the following:
- Review, prioritize, and resolve production incidents and support requests while maintaining service level agreements (SLAs).
- Maintain operational documentation including runbooks, troubleshooting guides,



incident records, and support procedures.
- Generate operational reports, production metrics, status updates, and environment health dashboards.
- Support on-call rotations and provide off-hours support when required to maintain production availability.

Qualifications
- Advanced English proficiency (B2 or Higher)
- Experience supporting cloud-hosted environments and familiarity with public cloud platforms such as AWS, Azure, or GCP.
- Experience with relational databases such as SQL Server, Oracle, MySQL, or similar technologies.
- Strong analytical and troubleshooting skills with the ability to diagnose complex technical issues quickly.
- Excellent communication skills with the ability to effectively collaborate with customers, technical teams, and stakeholders.
- Ability to work independently, manage multiple priorities, and thrive in fast-paced production environments.
- Willingness t

📌 Cloud Support Engineer (Bogotá)
🏢 Sutherland
📍 Bogotá