About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Managers in Client Care V are responsible for leading teams that support highly complex clients and services within the payments industry. The role requires strategic oversight of client support operations, development and execution of support strategies, and alignment of efforts with key Visa stakeholders. Managers are expected to build and maintain strong business relationships with internal and external stakeholders at senior and executive management levels,



ensuring the delivery of high-impact solutions and service standards for market-specific products and services.

The position involves overseeing the development of strategies, programs, and action plans, and leading cross-functional teams through complex business issues that may not have precedent. Managers are also responsible for supporting client sales efforts and setting service standards for implementation and ongoing support.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.
Key Responsibilities:
- Lead and oversee the development of strategies, programs, and action plans for client support operations.
- Align efforts of the Client Support organization with other key Visa stakeholders.
- Establish and foster relationships with clients and internal stakeholders at all levels of staff and senior managemen

📌 Manager, Client Care V (Bogotá)
🏢 Visa Colombia Sociedad Anonima
📍 Bogotá