Explore sua próxima oportunidade em uma organização da Fortune Global 500. Vislumbre possibilidades inovadoras, experimente nossa cultura gratificante e trabalhe com equipes talentosas que ajudam você a melhorar a cada dia. Sabemos o que é riguroso para levar a UPS para o futuro - pessoas com uma combinação única de competência e paixão. Se você tem as qualidades e a motivação para liderar você mesmo ou equipes, há funções prontas para cultivar suas habilidades e levá-lo(a) para o próximo nível.

Descrição do cargo:
Especialista en Servicio al Cliente - Trade Direct

Grado: 8

Presencial - Medellín

Inglés
- Avanzado

Job Summary:

Key Responsibilities:
- Support international customers with shipment tracking, billing inquiries, damage/claims handling, and proof of delivery documentation
- Provide dedicated, end-to-end case ownership, ensuring timely and accurate resolution of customer issues
- Investigate and resolve complex cases, including tracing and claims, by collaborating with internal departments such as Billing, Operations, Brokerage,



and Delivery Information
- Build and maintain strong relationships with both internal partners and external customers
- Identify root causes and recommend sustainable solutions to improve processes and customer experience
- Maintain proactive communication through follow-ups and outbound contacts to ensure customer satisfaction- Demonstrate accountability, attention to detail, and consistent follow-through

Qualifications and Requirements:
- Proven experience in customer service, preferably in logistics, transportation, or international operations
- Strong problem-solving and analytical skills, with the ability to manage end-to-end processes
- Excellent interpersonal and communication skills with a customer-focused mindset
- Fluent in both English and Spanish (written and verbal) - required
- Ability to collaborate effectively across multiple teams and functions
- Strong written communication skills with the ability to convey i

📌 Trade Direct Customer Service Associate-5 (Medellín)
🏢 UPS
📍 Medellín