About Valatam
We’re Valatam, a team that connects bilingual professionals from Latin America with integral clients. Our people are our pride, and we’re thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people.
About the Role
You are the right fit for this role if you thrive in fast-paced, high-volume environments and can independently manage administrative and operational tasks with a strong attention to detail. This is a 100% remote, full-time position supporting a growing company in the commercial services industry across multiple departments, including Operations, Billing, and Customer Communication. Working hours: 6:00 AM – 2:00 PM PST (9:00 AM – 6:00 PM EST)
Key Responsibilities
Execute and monitor administrative tasks across departments, ensuring all requests are handled within established timelines.
Maintain accurate data entry and update records in CRM and internal systems.
Respond to customer and internal inquiries via email and chat in a professional and timely manner.
Coordinate scheduling, follow-ups,
and documentation to keep operations running smoothly.
Ensure customer files, notes, and records remain organized and accessible at all times.
Prepare clear, error-free customer-facing documentation and reports.
Identify potential issues or delays and escalate them to the appropriate coordinator.
Other similar or related tasks.
Fluent English (C1/C2) and Spanish.
2 – 5 years of experience in operations, administrative support, or customer-facing roles.
Comfortable working with minimal supervision and managing multiple priorities simultaneously.
Ability to make light decisions and adapt to partially documented or evolving workflows.
Experience with Asana, Notion, Trello, or similar project management tools is a plus.
Proficiency with Google Workspace and Microsoft Office.
Excellent communication and problem-solving skills.
Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and back