We're looking for a structured and execution-driven Operations Manager who thrives in the complexity of scaling SaaS platforms. If you have experience leading technical operations and customer implementations and want to own the operational backbone of a growing product from day one, with a team that moves fast and values clarity this role is for you.
About the Role:
We are looking for an experienced Operations Manager to lead two critical functions at Blossom: Platform Operations and Customer Implementations. This role is the operational backbone of our growth ensuring our SaaS platform scales reliably while customers onboard successfully and efficiently. This is a senior leadership role for someone who thrives at the intersection of cloud infrastructure, operational excellence, and enterprise software delivery.
What You'll Do:
- Own operational reliability, scalability, and performance across our multi-cluster SaaS platform
- Define and enforce operational standards, SLAs, and incident response processes
- Drive automation and continuous improvement initiatives across platform operations
- Lead the end-to-end customer onboarding and implementation function
- Ensure delivery timelines, quality, and customer satisfaction targets are consistently met
- Identify and resolve bottlenecks in the onboarding pipeline
- Manage and develop a team of technical leads and individual contributors
- Define KPIs and build visibility into operational and delivery performance
- Collaborate cross-functionally with Product, Engineering, Sales, and Customer Success
- Translate business objectives into operational execution plans
What We're Looking For:
- 7+ years of experience in technical operations, cloud operations, or software delivery within a SaaS or enterprise software environment
- 3+ years managing technical teams or team leads
- Proven track record leading operational transformations and scaling initiatives:
- Hands-on experience with customer onboarding or e