Client Support & Scheduling Specialist
Appointment Setting, Client Support & Lead Coordination | Remote | U.S. Hours
Position Type: Full-Time, Remote
Location: Latin America
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a highly organized and phone-confident Client Support & Scheduling Specialist to manage inbound leads, coordinate appointments, and support day-to-day operations.
This is not a passive administrative role.
You’ll be one of the first points of contact for prospective clients, responsible for turning incoming interest into qualified, scheduled appointments.
You’ll own:
Inbound and outbound calls
Lead follow-up
Lead qualification
Appointment setting
Calendar coordination
CRM and pipeline management
Client communication
Administrative support
If you’re confident on the phone, highly responsive, and know how to keep leads moving through a scheduling pipeline, this role is a strong fit.
What You’ll OwnPhone & Lead Management
Handle inbound and outbound calls professionally and confidently




Respond quickly to new leads and client inquiries
Conduct consistent follow-up with prospects
Qualify leads according to company criteria
Understand prospect needs and guide conversations appropriately
Move qualified prospects toward booked appointments
Maintain professional communication throughout the client journey
Ensure promising leads never go cold because of missed follow-up
Appointment Setting & Calendar Coordination
Own the scheduling process from initial interest through confirmed appointment.
You’ll:
Schedule appointments between prospects and internal teams
Coordinate availability across calendars
Avoid double bookings and scheduling conflicts
Send appointment confirmations and reminders
Handle cancellations and rescheduling
Follow up to improve appointment attendance
Keep schedules organized and current
Ensure qualified opportunities move efficiently through the pipeline
CRM & Pipeline Management
Maintain accurate a

📌 Client Support (Colombia)
🏢 Pavago
📍 Colombia